Support

The fastest way to reach us is email: contact@getbadgefinder.com. We’re a small team and aim to reply within one business day. Emailing from the address on your account helps us find you faster.

Want a hand getting set up before a show, or a quick walkthrough? You can book a 15-minute call.

BadgeFinder turns a conference badge into a CRM-ready lead in three steps:

• Scan — pick the conference you’re scanning for, then point your phone at any badge or business card.
• Enrich — we find the email and LinkedIn behind the name in the background while you keep scanning.
• Follow up — the finished lead lands in your list (and your CRM, if connected), enriched and noted.

BadgeFinder reads both conference badges and business cards, through glare, twisted lanyards and angles. For the best read, fill the frame, hold steady, and let it focus.

If a badge won’t read, tap “Type it in” to enter the details by hand — it takes about ten seconds, and the lead enriches exactly the same way. Scanning works offline too: captures are saved on your device and sync automatically once you’re back online, so you never lose a lead to conference Wi-Fi.

After a scan, an assistant looks up the email and LinkedIn behind the name — starting with the company’s own website and backed by paid data providers. Every detail is stamped with where it came from, and when we can’t find something, we tell you instead of guessing.

Email enrichment is included on every plan. Phone numbers are the only metered item, and a credit is only spent when we actually find a number — no match, no charge.

Connect HubSpot from Profile → CRM in the app (or Settings on the web). Once connected, push an enriched lead in with a tap, or turn on auto-push so every lead lands in your CRM the moment it’s enriched, deduped by email. If your team uses a different CRM, email us — we’d love to hear which one.

Your leads are yours — you can export them at any time. To access, export, or delete your data, email contact@getbadgefinder.com from your account address, or see how we handle data in our Privacy Policy.

You can compare plans and manage your subscription on the web — see Pricing. Billing is handled by Paddle, our Merchant of Record, so you can update payment details or cancel from your Paddle receipt or the buyer portal at paddle.net. Every purchase comes with a 30-day refund window — see our Refund Policy.

BadgeFinder signs you in with a magic link and a 6-digit code emailed to you — there’s no password to remember. Only the most recent code works, so if one doesn’t go through, request a fresh one and check your spam folder. Still stuck? Email contact@getbadgefinder.com and we’ll get you back in.